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• I would like the FAIS Ombud to look into my complaint and give this Office permission to investigate my complaint.
• To the best of my knowledge, everything I have told you is correct.
• I understand that, to help resolve my complaint, you will need to use and keep personal information about me.
• I understand this might include collecting information about me from the financial services provider, advisor or persons I’ve complained about and sharing information with other parties.
• In terms of the provisions of the Protection of Personal Information Act 4 of 2013, all personal information will be appropriately handled by this Office and only be used for the purpose for which it was collected. In this respect I understand that the Ombud or his staff may need to exchange information about my complaint with other Organisations and may publish examples based on real cases, but will strive to respect my privacy and keep my information confidential wherever possible.
